Frequently Asked Questions
How do I place an order?
- Items may be ordered as the samples shown or according to your specifications, be sure to look at the design options available with each item. Feel free to contact us with any questions.
- Once you have a good idea of the style of invitation you want, including paper color, ink color, envelope liners, lettering styles and any accompaning cards; we recomend you look at actual samples. There are two ways you can do this. Pepperite catalogs can be found at any of our associate dealer's stores. Our Find A Dealer section will help you locate an associate dealer in your area. -or- If we do not have an associate dealer in your area, call us directly and we will gladly send you samples.
- When you are ready to order, an associate dealer will be able to assist you with all the details. If we do not list a dealer in your area, call us for assistance. When submitting an order please double check that all spelling is correct. Call our attention to any out of the ordinary spelling or capitalization. Make sure that all instructions are clear. This will prevent any costly errors or delays to your order.
How far in advance of the wedding should I order my invitations?
Order your invitations as soon as you have your wedding date, location, times and guest list finalized so you know exactly what to print on the invitations, and how many invitations you will need. You should order your invitations between 3-5 months in advance of your wedding date. This will give you plenty of time to address the invitations.
How many invitations should we order?
After you have assembled your guest list, figure out how many married couples you have because they get just one invitation, and count how many single people you have. Also figure that children over the age of 18 who still live with their parents should receive separate invitations, while children under 18 are included on the parent's invitation.
Always order extra just in case you forgot to put some names on your guest list or to cover replacement guests. The minimum quantity for a reorder is 25 and is more costly than ordering an extra 25 with he initial order.
Can I get my envelopes early?
Envelopes can be sent in advance of invitations. Normally they are plain, not printed. You can request printed early envelopes; please allow time for production. The charge is $10.00 plus postage.
Can I order additional envelopes?
Additional inner and outer envelopes may be ordered in sets of 25.
Will my invitations require additional postage?
As postage rules and regulations are always changing, please check with the postal service about postage for your items. Postal cost is determined by both size and weight of items. Regal size and square invitations will require additional postage. Empire, Tiffany and Jackson sizes generally don't require additional postage.
How long will it take to process my order?
- Thermography and Flat Printing - 5 to 7 working days
- Napkin orders - 5 to 7 working days
- Engraving and Letterpress - 7 to 10 working days
- Engraving with a handcrafted lettering style - 10 to 20 days
Can I see a proof before you print my order?
PDF proofs are available at your request.
Proofs are not available for handcrafted engraving lertting styles.
How will my order ship? What are your shipping charges?
All orders are shipped UPS Ground.
Second Day and Next Day shipping is available at your request.
Standard shipping and handling charges are approximately 5% of the order.
The minimum chage is $8.00.
What is the difference between engraving and thermography?
Engraving is an older, more traditional method of printing. We use a metal plate engraved with your text to stamp the words into the paper from behind. This creates raised lettering on the front and an impression on the back of the paper.
Thermography is the most popular, and least expensive, method for printing wedding invitations. It creates raised lettering on the front with no impression on the back of the paper. Thermographed lettering is shinier than engraved printing.
What are Pepperite's Aristocrat and Diplomat vellum papers?
Our Aristocrat vellum is an ecru, cotton fiber vellum custom made to our specifications. Its soft color and texture make it ideal for a traditional wedding invitation. The invitation card thickness is 17 point.
Our Diplomat vellum is a white premium grade vellum. It is a traditional wedding white (94 brightness) and is perfect for a classic wedding invitation. The invitation card thickness is 17 point.
With both we offer matching double envelopes (32 lb). Samples of these papers may be supplied upon request.
Can I furnish my own calligraphy?
You may furnish Calligraphy. We prefer that you e-mail an electronic PDF file; but, we can also scan black and white art. Click here for full information.